Privacy Policy

Our Privacy Policy

We are covered by the Federal Privacy Act and its National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.

Personal information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address).

Our Privacy Policy applies to any personal information we collect, use or disclose after 21 December 2001. It does not apply to our employee records.

How and why we collect personal information

We collect personal information either directly from the relevant individuals or indirectly from third parties.

We collect personal information to be able to provide our various services.  These include, insurance broking & claims management.

How we use and disclose personal information

We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent). 

We have a duty to maintain the confidentiality of our clients' affairs, including personal information. Our duty of confidentiality applies except where disclosure of your personal information is with your consent or compelled by law.
We usually disclose personal information to third parties who assist us or are involved in the provision of our services.

For example, in arranging and managing your insurance needs we may provide information to insurers, reinsurers, other insurance intermediaries, insurance reference bureaus, our advisers such as loss adjusters, lawyers and accountants, and others involved in the claims handling process.

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use or disclose it.

If the required personal information is not provided, we or any involved third parties may not be able to provide appropriate services.

What we expect of you and third parties we deal with

When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent to the above. 

If you have not done either of these things, you must tell us before you provide the relevant information.

If we give you personal information, you and your representatives must only use it for the purposes we agreed to.

Where relevant, you must meet the requirements of the National Privacy Principles set out in the Privacy Act 1988, when collecting, using, disclosing and handling personal information on our behalf;.

You must also ensure that your agents, employees and contractors meet the above requirements.

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure.

For example - We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems].

Transfer of information overseas

We may transfer your personal information overseas where it is necessary to provide our service. For example, we sometimes use the internet to collect and process information. In addition, some insurers or reinsurers are based overseas and we need to provide your personal information to them to arrange your cover. In most cases, we only do this with your consent.

Opting out

If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting our Privacy Officer.

Please use the contact details below if you wish to be precluded from being contacted by the Brecknock Group or email nocontactregister@brecknock.com.au.

Dispute/Complaints Resolution Procedure

If you have a complaint about the services provided, you should take the following steps:

1. Contact us and tell your Account Broker about your complaint.
2. If your complaint is not satisfactorily resolved within three days, please call Complaints Manger Mark McDowell on Phone: 08 8413 6300, or put your complaint in writing and send it to at:

PO Box 6095, Halifax Street Adelaide, SA 5000 or Fax 08 8211 9838 or

Email: enquiry@brecknock.com.au

We will endeavour to resolve your complaint quickly and fairly.

If you still don't receive a satisfactory outcome, Brecknock Insurance Brokers Pty Ltd is a Member of the Financial Ombudsman Service (FOS), an independent private complaint body funded by its corporate members.

You can call (FOS) from anywhere in Australia on 1300 780 808, or write to them at:

GPO Box 3 Melbourne VIC 3001.

The (FOS) can handle complaints against brokers (up to $100,000) and will generally attempt conciliation before adjudication.

Any decision made by the (FOS) is binding on us as a member of the scheme.

How to contact us

If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, contact our Privacy Officer during business hours on:

Telephone:	(08) 8413 6300
Mail:	PO BOX 6095 Halifax Street
	ADELAIDE   SA   5000
Facsimile:	(08) 8211 9383
Email:	privacy@brecknock.com.au